Find here all the Frequently Asked Questions to best prepare your visit to the Musée Atelier.
How do I book a visit?
Prior booking is required for all visits. All our visits are guided, in English, French or German. Visits are at 2:00pm and 3:00pm from Monday to Friday. You can book a visit up to 3 months in advance. To book your visit, please follow this link.
Should I arrive ahead of time?
Be sure to arrive 10min before each visit.
Can I visit the Musée Atelier on my own?
How many people are accepted per tour?
All our tours can welcome up to 6 people.
In which language is the tour available?
Visits are available in English, French or German only. Beware that the language of each slot is decided by the first person to book a tour. Any other person booking a tour for the same slot won't be able to choose another language.
Is the Musée Atelier accessible for persons with reduced mobility?
Yes, the Musée Atelier is wheelchair accessible and offers special facilities for people with reduced mobility.
Does the Musée Atelier welcome children?
We welcome children aged 6 and above.
What is the price for a ticket?
Regular admission: 30 CHF
Reduced admission for senior/student/local resident: 25 CHF
Young (12 to 17 years old): 20 CHF
Kids (6 to 11 years old): Free
How can I cancel my tour?
Have you implemented special measures to prevent Covid-19 from spreading?
Following the recommendations of the Swiss Federal Office of Public Health, visits are limited to 6 people + guide till further notice. Hydroalcoholic gels and masks are available at the entrance for visitors. Note, however, that the wearing of the mask is compulsory inside the buildings. The guide will be the only one touching and manipulating the museum's interactive elements. Sanitary measures are regularly updated to follow the government's official health recommendations.
What facilities are accessible within the Musée Atelier?
While visiting the Musée Atelier you will have access to the car, motocycle & bicycle parks, toilets, wifi, welcome drink, lockers and museum shop.
Any specific code of conduct I should be aware of?
No animals, no smoking, no food & beverage within the Musée Atelier.
Am I allowed to take pictures within the Musée Atelier?
Pictures are allowed. However, we invite you not to take picture of the watchmakers that are working in the Musée Atelier.
Do you allow pets?
Animals are not allowed within the Musée Atelier.